· Welcome international guests in English, Spanish, and French, facilitating check-in and providing all necessary information for an enjoyable stay. · Supervise room readiness and technical services before guest arrival to ensure everything is in perfect condition. · Handle complaints and emergency situations in real time, coordinating with housekeeping, maintenance, kitchen, and front desk. · Manage restaurant reservations based on guest preferences and dietary restrictions. · Provide personalized daily follow-up to repeat guests, ensuring their favorite room and special requests are met before arrival. · Coordinate private events such as beach dinners, including menu selection, wine pairing, and timing. · Achieve positive guest reviews on social media platforms, contributing to the resort's reputation and marketing efforts.

· Promoted city and nature excursions to hotel guests, highlighting the natural beauty and cultural attractions of the region. · Assisted guests with transportation, return flight schedules, and accommodation sales across Cuba. · Contributed to monthly sales targets using social media, promotional events, and direct guest interactions at the hotel tourism desk. · Promoted eco-friendly tourism activities aligned with environmental conservation. · Managed daily accounting of all transactions and maintained organized financial records ready for audits.

· Managed a computer network of over 20 workstations, including cabling, equipment assembly, and installation of operating systems and office software. · Implemented network security measures and maintained hardware and software documentation. · Provided technical support and troubleshooting for all IT equipment.

Comprehensive studies in advanced mathematics, statistics, and analytical problem-solving.